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FREQUENTLY ASKED QUESTIONS

Returns and Exchanges
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*Promotional sales may be considered a final sale and are not eligible for returns or exchanges*

We accept unworn and undamaged returns within 30 days of purchase.

Please, return the item with original packaging.

Please, note that original shipping fees are non-refundable. 

In order to be eligible for a return, contact us at contact@korakora.com with your order number within 30 days of order delivery. We will respond quickly to start the return process.

There are no restocking fees but return shipping costs are at the customer's expense. We will cover the return shipping costs if the return is a result of our error. 

Have more questions? Get in touch at contact@korakora.com

How do I get my refund?
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Once we have received your items back, and the items have been inspected and approved, we will issue your refund right away.

We will process this back onto your original payment method, as we’re unable to refund on any other platform than the one you entered during check out.

Keep in mind that it can take your financial institution 7-14 business days to post this back onto your online banking statement.

Where do you ship to?
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Here's a full list of countries we currently ship to:

United States

Canada  

Australia

New Zealand

Japan

Taiwan

South Korea

Singapore

What are your shipping rates?
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United States

Orders under $40 (before taxes) - Standard shipping of $5

Orders over $40 (before taxes) - Standard shipping of $0 (FREE)

International

Orders under $40 (before tax) - Standard shipping of $10

Orders over $40 (before tax) - Standard shipping of $0 (FREE)

How can I track my order?
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Once the tracking number arrives in your inbox, it can take up to 2 business days to activate in the carrier’s system so you might not see movement on it right away.

How to take care of the Jewelry?
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We all love spending some time at the pool and the beach. Jewelry looks great with your beachwear but please avoid diving with them because over time it can damage the piece. Chlorine, salt water and fresh water can damage precious metals and gemstones by dulling or eroding them. In addition, avoid contact with moisture and liquid cosmetics; this includes lotion, sunscreen, and perfume. 


We recommend gently rubbing the piece with a dry-cleaning cloth to keep it clean and shiny. Whenever you are not wearing the jewelry, store the piece in your Kora Kora pouch. Do not keep jewellery in direct sunlight as prolonged exposure to sunlight can cause many gemstones to fade and lose their colour. Amethyst, rose quartz, chalcedony and smokey quartz are just some of the gemstones that can become paler from exposure to sunlight.